Freshservice Service Desk App

Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.

Freshservice is changing the mobile service desk industry. Try it now!

What’s new?

To-do list to plan your day.

Change Management to manage your changes

Task module to manage your schedule

Fully capable Incident management

Service Catalog

Approvals Management

User Management

Key features of Freshservice mobile app

To-Do list to plan your day.

Push notifications to stay on top of things.

Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.

Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.

Insert canned responses when needed and attach files as necessary.

Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.

Search your list of users or the right solution in your knowledge base.

Get a quick overview of your help desk.

Requesters can access the service catalog and even place and track service requests.

Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.

Agents can log in easily using Active Directory SSO or SAML.

Share tickets via common IM apps.

Reduce undue workload by merging similar tickets.

“The mobile application of Freshservice is just fantastic as you can always be connected. If someone is working from home, it is easy to tag that person or reach out to that person. Also, the person working from home can easily respond.”

Joshua Lyon, ICT Manager

Donvale Christian College

“Freshservice mobile app has cut down a lot of time for us. We are very happy about the design of the app; the team uses it to scan assets on the go and handle tickets from the palm of their hand.“

Tony Casey, Manager of IT

Motorama

“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”

Ben Laxton, Service Delivery Manager

Royal Rehab

Freshservice是在云中一个令人耳目一新的易于使用，简单以进行配置，基于ITIL的IT服务台管理解决方案。中心Freshservice移动应用程序已经设计牢记的IT代理的灵活性，生产力保持联系，“在路上”。随着名为“为了待办事项”行业第一模块它使他们的日子优先，看到在一个窗口中的所有工作流代理。此外其他核心ITIL模块，如事件管理，变更管理，服务目录，资产管理，用户管理和其他人都在应用程序内提供。

Freshservice正在改变移动服务台行业。现在就试试！

什么是新的？

待办事项列表来计划你的一天。

变更管理管理变更

任务模块来管理您的日程安排

完全可以胜任事件管理

服务目录

认证管理

用户管理

Freshservice移动应用程序的主要特点

待办事项清单来计划你的一天。

推送通知保持对事物的顶部。

创建或门票反应，将其分配给代理商，改变它的优先级和到期日期，将其标记为垃圾邮件或删除它。

优先考虑并停留在门票事关最有9+默认视图和无限制自定义视图的顶部。

在需要时插入罐头回应并附加文件是必要的。

加入私人笔记，只有其他代理可以看到，前进的门票，或仅仅停留在循环的“守望者”。

搜索用户，或在你的知识基础的解决方案的列表。

让您的帮助台的快速概览。

请求者可以访问服务目录，甚至地方和跟踪服务请求。

更新所有细节的资产，使用条形码/二维码扫描器添加新资产的CMDB。

代理商可以登录容易使用Active Directory SSO或SAML。

通过共同的IM应用程序共享门票。

通过合并同类门票减少不必要的工作量。

“Freshservice的移动应用程序真是太棒了，你可以随时连接。如果有人在家里工作，很容易那个人标签或接触到的那个人。另外，在家工作的人都可以轻松应对。”

约书亚·莱昂，ICT经理

Donvale基督教学院

“Freshservice移动应用程序已经减少了很多的时间给我们。我们对应用程序的设计很开心;该团队使用它来扫描在旅途中的资产，并从他们的手掌办理门票。“

托尼·凯西，IT经理

的Motorama

“移动应用程序是非常直观和方便，以推送通知，让代理商了解票活动和新的反应，甚至当他们远离自己的办公桌。”

本·拉克斯顿，服务交付经理

皇家康复